Privacy Policy for Support: Let's Talk
Introduction
Nexuscare Tech Services Private Limited ("Nexuscare," "we," "our," or
"us") values your privacy and is committed to protecting your personal
data. This Privacy Policy describes how we collect, use, and safeguard
the information you provide when using our mobile application, “Support:
Let's Talk” (the “App”).
By using our App, you agree to the collection and use of information in
accordance with this Privacy Policy. If you do not agree with our
policies and practices, please do not use the App.
Information We Collect
We may collect and process the following categories of information:
- Personal Information: Information that can be used to identify you, such as your name, email address, phone number, and any other details you provide when creating an account or using our services.
- Usage Data: Data regarding your interactions with the App, including the features you use, the time and date of your usage, and your communication within the App.
- Device Information: about the device you use to access the App, such as your IP address, device type, operating system, browser type, and unique device identifiers.
Purpose of Data Collection
We use the collected data to:- Provide and maintain our services.
- Enhance and personalize your experience within the App.
- Understand how our App is being used and make improvements.
- Develop new features, products, and services.
- Communicate with you regarding updates, promotions, and other relevant information.
- Process transactions and manage your account, including billing and payment notifications.
Data Sharing and Disclosure
We do not sell, trade, or rent your personal information to third parties. However, we may share your data in the following circumstances:- Service Providers: We may engage trusted third-party service providers to perform certain services on our behalf, such as payment processing, data analysis, email delivery, and customer support.
- Legal Compliance: We may disclose your information if required to do so by law or in response to valid legal requests by public authorities (e.g., a court or government agency).
- Business Transfers: In the event of a merger, acquisition, or sale of all or a portion of our assets, your information may be transferred to the acquiring entity.
Data Security
We take the security of your data seriously. We implement appropriate technical and organizational measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. Despite these measures, please note that no method of transmission over the internet or method of electronic storage is completely secure, and we cannot guarantee absolute security.Data Retention
We will retain your personal information only for as long as necessary to fulfill the purposes outlined in this Privacy Policy. This includes retaining your information to comply with our legal obligations, resolve disputes, and enforce our agreements.Your Data Protection Rights
You have certain rights regarding your personal information under applicable data protection laws. These rights may include:- Access: You may request a copy of the personal data we hold about you.
- Correction: You have the right to request that we correct any inaccuracies in your personal data.
- Deletion: You may request that we delete your personal data, subject to certain legal exceptions.
- Objection: You have the right to object to the processing of under certain conditions. your data
- Data Portability: You may request the transfer of your personal data to another organization or directly to you, where technically feasible.
- To exercise these rights, please contact us at nexuscaretechservices@gmail.com
Changes to This Privacy Policy
We reserve the right to update or modify this Privacy Policy at any time. Any changes will be effective immediately upon posting the updated policy within the App. We encourage you to review this policy periodically to stay informed about how we are protecting your information.Contact Us
If you have any questions or concerns regarding this Privacy Policy or our data practices, please contact us at:- NexusXcare Tech Services Private Limited Saket, New Delhi
- Email: nexuscaretechservices@gmail.com